Betfair login, verification and account help
Log in to Betfair with your username or registered email address and your password; usernames are case sensitive. Betfair will not help with a forgotten username or password by email or SMS; use the recovery pages or live chat.
Logging in
Log in to Betfair with your username or registered email address and your password; usernames are case sensitive.
You can log in using either your username or your registered email address.
usernames are case-sensitive.
Betfair will ask you to enter a one-time code, which will be sent to your phone via SMS or displayed by the Google Authenticator application
The Exchange is moving into one app:
On 29th July 2026, the Exchange joins the Sportsbook in a unified app experience. Switch between Sportsbook and Exchange with just one tap. We're making this update to enhance your overall betting experience, and so you can access all your favourite features in one place. You'll still be able to back, lay, and set your own odds - nothing changes about how you bet! We're rolling out this new experience in a phased approach to ensure everything runs smoothly. We'll start rolling out the new one app experience to mobile web customers first. We'll then gradually bring the Exchange fully into the Betfair unified app for native app customers in a staggered rollout
Forgotten password or username
Use Betfair’s password recovery page; you confirm by email link or SMS code, then your security answers. Reset a password or recover a username.
On selecting the reset password via email option, you will receive an email from us containing a link to verify your security answers.
On selecting the reset password via SMS option, you will receive a SMS from us containing a code which you will be prompted to enter on the website. When the correct code is supplied, you will be asked to answer your security questions before being allowed to reset your password.
Betfair will not help with a forgotten username or password by email or SMS; use the recovery pages or live chat.
For security reasons we can't respond to forgotten username/password enquiries by e-mail or SMS.
Verification
Betfair aims to review identity documents within 4 hours, sometimes up to 24.
We are legally obliged to confirm the identity of our customers. These legal obligations cover (but are not limited to) ensuring customers are over 18 years of age for safeguarding purposes as well as protecting against fraud.
- Passport * Driving License * Passport Card * National ID (including Residence Permit which will need to be uploaded under the National ID option when prompted on site)
we aim to have these reviewedwithin 4 hours. However, sometimes it can takeup to 24 hours.
Please be aware our opening times are between 7 am and 2 am
Contacting Betfair
You can contact our Customer Services (CS) team, and we'll do everything we can to resolve your query as soon as you get in touch byclicking the image below. Please let us know if you need any: * Reasonable adjustments * Further assistance throughout the process Message Us (https://support.betfair.com/en/app/answers/detail/6158-betfairs-complaints-procedure/?launchMessenger=1&msgCategory=unauth-generic)
We aim to provide an initial response within 10 working days. However, please note we have longer to investigate and issue our final response, such as: * 8-weeks for UK and Isle of Man Customers
Closing an account
Withdraw your balance first, then close the account from My Account; a regular closure can be reversed by contacting customer service.
First, we recommend that you withdraw any remaining funds from your account before you close it.
This type of account closure is designed for those who no longer wish to bet with us, but allows you to reopen your account at any time by contacting customer service.
- 6 months * 1 year * 2 years * 3 years * 4 years * 5 years * Permanent
In the US
Betfair does not take US customers; see Betfair Exchange explained.