Smarkets login, support and verification
Log in to Smarkets with your email address, which doubles as your username, and your password. Email [email protected], or use live chat when logged in; the help article gives 09:00 to 23:00 GMT while the App Store listing says 24/7.
Logging in
Log in to Smarkets with your email address, which doubles as your username, and your password.
enter an email address (also considered as your username), password and date of birth.
it could be due to one of the following reasons: * Invalid email address * Invalid password * Suspended account
Too many failed logins can block the account; contact support to unblock it.
If you log in with the incorrect details too many times your account may be blocked and you will need to contact [email protected]
Two-factor codes come from Google Authenticator, Duo Mobile, Authenticator (Windows Phone).
Resetting a password
Use the forgot-password page; you need your email address and date of birth, and Smarkets emails a reset link. Reset your password.
you will need to enter your email address and date of birth. 3. You will be sent an email with the subject: _"Reset password request from Smarkets"
Support
Email [email protected], or use live chat when logged in; the help article gives 09:00 to 23:00 GMT while the App Store listing says 24/7.
(Logged in users only, 09:00-23:00 GMT)
Live chat with 24/7 customer support
please contact support via live chat on site, the customer service helpline +442076177413
Post: 1 Commodity Quay St. Katharine Docks London E1W 1AZ United Kingdom
Verification
Most UK users are verified electronically within minutes; uploaded documents are reviewed within 24 hours.
Most UK users will be verified electronically (https://help.smarkets.com/hc/en-gb/articles/210025725-Electronic-verification),meaning you will not need to do anything.
When received, we aim to review all documents (https://help.smarkets.com/hc/en-gb/articles/212634845-Documents-required-to-verify-your-account) within 24 hours.
If we have not been able to age verify you within 72 hours of your first deposit your account will be suspended until proof of age is received.
Smarkets' own pages disagree on when you can bet:
it is necessary for us to verify all users' personal details following their first deposit to a Smarkets account. Your account needs to be verified in order for you to be able to issue withdrawals.
You will not be able to place bets till your account is fully verified.
